Cynthia Armistead

2004–2005

• Began vol­un­teer­ing with Freecy­cle as a local list owner in 2004, then became the first New Group Approver (NGA) for Geor­gia, before mov­ing on to the Safety Coor­di­na­tor posi­tion, which was cre­ated for me.
• Devel­oped safety poli­cies and assisted Freecy­cle per­son­nel with any prob­lems that arose.
• Served on Advi­sory Board to Pres­i­dent with other leaders.

1998–2005

• Served on the Board of Direc­tors. Help cre­ate poli­cies and pro­ce­dures for the organization.
• Ana­lyzed sta­tis­tics col­lected from cases for 2000 and 2001 and cre­ate annual reports based on them.
• Fea­tured as an Inter­net Secu­rity expert dur­ing inter­views with 20/20 Down­town, Oprah, The Net, WSB News, .Net, The Site, USA Today, US News & World Report, AP, and other tele­vised and print media.
• Devel­oped and main­tained web site at http://www.haltabuse.org/ . Cre­ated the design and wrote much of the con­tent that is still on the site.
• Con­sulted with law enforce­ment per­son­nel on spe­cific cases and trained them to trace mes­sages themselves.
• As an Inter­net Safety Advo­cate (1998 to 2000), worked with peo­ple expe­ri­enc­ing harass­ment, traced email and news­groups mes­sages and located the email or web source to whom to com­plain and con­tacted those par­ties on the vic­tims’ behalf when appro­pri­ate. Also advised the vic­tims on how to avoid fur­ther harass­ment as much as possible.

1999–2000

DART­Mail is an opt-in email mar­ket­ing sys­tem which allows adver­tis­ers to man­age their mail­ing lists, mea­sure response to ads, and tar­get mes­sages to con­sumers based on their expressed preferences.

• Cre­ated and exe­cuted test plans
• Per­formed web-based test­ing of user interface
• Did email-based test­ing of sub­scrip­tion and response systems
• Ran load tests
• Used SQL to pop­u­late and test database

1999

Clear­ing­house Project – GEIS acted as a sub­con­trac­tor to Tel­cor­dia to develop a sys­tem for pro­cess­ing order­ing and pro­vi­sion­ing trans­ac­tions between Sprint and eight ILECs. Involved EDI and var­i­ous pro­pri­etary data for­mats on HP-UX servers as well as Ora­cle and GEIS’ prod­ucts Enter­prise Sys­tem (an e-commerce gate­way), EDI Appli­ca­tion Inte­gra­tor and EDI Express. Trained in use of Segue Silk software.

• Hired as junior tester, pro­moted two days later to test lead for the project.
• Most test­ing was done at Unix com­mand prompt. Wrote .ksh scripts to auto­mate test­ing. Per­formed some SQL queries. Some test­ing of web-based and Win­dows appli­ca­tions, as well.
• Cre­ated, doc­u­mented and imple­mented test­ing pro­ce­dures, plans and cases from cus­tomer require­ment, tech­ni­cal spec­i­fi­ca­tion and ILEC order­ing guide­line doc­u­ments for inte­gra­tion, func­tional and regres­sion tests. Approx­i­mately 60% of my time was spent on documentation.
• Wrote test­ing pro­ce­dures man­ual used by test­ing team.
• Cre­ated project sched­ules, man­aged test­ing resources, trained and super­vised testers.
• Acted as liai­son to Sprint, Tel­cor­dia, ILECs and sev­eral teams of developers.

1998

• Installed, con­fig­ured and main­tained hard­ware (servers, work­sta­tions and related periph­er­als) and soft­ware. Pro­vided inter­nal sup­port for 100 to 150 end users.
• Doc­u­mented pro­ce­dures and cre­ated train­ing mate­ri­als for staff members.
• Devel­oped Lotus Notes data­base to doc­u­ment sup­port and trou­bleshoot­ing procedures.
• Backup admin­is­tra­tor for NT 4, Cit­rix Win­Frame, Net­ware 3.x and 4.x, Lotus Notes 4.6 servers and Fujitsu phone switch and voice mail sys­tem. Some admin­is­tra­tion of a BSDI web server.
• Other duties included MIS pur­chas­ing and act­ing as pri­mary con­tact for T1 and ISDN ser­vice providers.

1997

Hired to cre­ate and man­age tech­ni­cal sup­port depart­ment, but soft­ware wasn’t ever devel­oped to the point that there was any­thing to support.

• Tested internet-related soft­ware in Win­dows envi­ron­ment and worked with soft­ware devel­op­ment team pro­vid­ing feed­back on soft­ware design and qual­ity control.
• Doc­u­mented soft­ware and wrote mate­ri­als for end users and clients.
• Pro­vided all inter­nal train­ing and sup­port for busi­ness oper­a­tions per­son­nel. Cre­ated train­ing mate­ri­als sup­plied via intranet.
• Set stan­dards and pro­cured soft­ware and hardware.
• Installed and con­fig­ured work­sta­tion and LAN soft­ware and hard­ware (mixed Win95 and WinNT envi­ron­ment). Some work on Solaris servers as well.
• Pri­mary con­tact for T1 provider (BBNPlanet).

1995–1995

• Hired as a Tele­phone Sup­port Rep­re­sen­ta­tive in Sep­tem­ber 1995; pro­moted to Super­vi­sor in Octo­ber 1995; pro­moted to addi­tional duties as Tech­ni­cal Writer in Jan­u­ary 1996.
• Researched and devel­oped writ­ten train­ing and ref­er­ence resources for cus­tomers and tech­ni­cians, deliv­ered in both tra­di­tional printed and online (email, news­group and web) for­mats. Involved in devel­op­ment of exten­sive knowl­edge data­base for intranet.
• Tested new ver­sions of soft­ware pack­age for Win­dows users, track­ing defects and work­ing with devel­op­ers to resolve prob­lems. Also tested web-based appli­ca­tions devel­oped for use by sup­port personnel.
• Pro­vided sup­port for any issue on Mac­in­tosh or Win­dows com­put­ers that could impact use of the customer’s Mind­Spring account via phone, email and newsgroups.
• Supervised/mentored tech­ni­cians and assisted in recruit­ing and train­ing new technicians.
• Worked with other mem­bers of the man­age­ment team to cre­ate effec­tive work envi­ron­ment while keep­ing pace with explo­sive growth and an ever-changing industry.