I am a Senior Technical Advisor for Apple. I work with customers who use Mac hardware, OS X, iOS devices (that’s iPhones, iPads, and iPod Touches), Apple Watches, and iTunes/iCloud (on PCs and Macs). I’m incredibly fortunate in that I get to work for a great company that I love, and I get to do it from my home here in metro Atlanta, Georgia!
Immediately prior to working for Apple, I did remote support under the aegis of Support.Com. When you call Comcast, Office Depot/Max, or many other companies for technical support, you’re often speaking to an SDC employee. I supported anything that could connect to Wi-Fi, from smartphones, tablets, and computers to game consoles, televisions, streaming devices, and stereo systems, and spent a lot of time removing malware from PCs and getting routers configured properly. On one contract we supported whatever software was installed on PCs, which was interesting when it was often software we’d never seen or heard of before.
I do some consulting, and have done some freelance writing. I specialize in helping non-technical people clarify their business and personal goals and choose the right products and services to help them reach those goals.
I’ve done general, technical, health and business writing. My articles on here have been chosen to represent that variety. Some are slightly dated, but that’s the nature of the business. Unfortunately, the bulk of my work as a technical writer is subject to confidentiality agreements, and cannot be placed in a portfolio. The same caveat applies to business plans and proposals.