Hi there! I’m Cyn Armis­tead, tech­ni­cal cus­tomer sup­port expert. I’m cur­rent­ly look­ing for new remote oppor­tu­ni­ties, which means that you get treat­ed to my résumé (either the cute lit­tle PDF or the longer, more com­plete web page), some talk about my way of pro­vid­ing sup­port, and a few links.

I have 26 years of expe­ri­ence deliv­er­ing tech­ni­cal sup­port. In 1993 I was doing chat sup­port for AOL, and I began pro­vid­ing social media sup­port for Mind­Spring Enter­pris­es via Usenet (remem­ber news­groups?) in 1995. I’ve also sup­port­ed clients in per­son, over the phone, by email, and using var­i­ous remote con­trol tools. In 1990, I began work­ing remote­ly over a dial-up con­nec­tion – with a 2400 baud modem! I’ve been writ­ing pro­fes­sion­al­ly for over 20 years, and I have five years of QA expe­ri­ence to boot.

These days I’m learn­ing devel­op­ment. I start­ed with HTML back in 1995, and pro­duced my first web site. Then I learned CSS when that was intro­duced and redesigned that site and my addi­tion­al sites. (All of my sites run on Word­Press now.) I recent­ly added JavaScript. I received a schol­ar­ship from Women Who Code and RMOTR to their inten­sive Intro­duc­tion to Python Pro­gram­ming course, so I did that ear­li­er this year. I’m knock­ing around ideas for my first real pro­gram­ming project. Check back for more soon!

My first office job was work­ing for my father in the ser­vice depart­ment he man­aged at a heat­ing and air com­pa­ny, back when I was 11 years old. I did fil­ing and data entry, helped answer the phones, and served as back-up for the dis­patch­er. Dad­dy real­ly stressed cus­tomer ser­vice, and I learned from him that it’s impor­tant to treat every per­son like they are the sin­gle most impor­tant indi­vid­ual you will speak to today. Lat­er, I read Dale Carnegie’s How to Win Friends and Influ­ence Peo­ple, and it has been high­ly influ­en­tial on the way I treat peo­ple. Of course, I’ve read oth­er books like Deliv­er­ing Hap­pi­ness by Tony Hsieh and Sarah Hatter’s Cus­tomer Sup­port Hand­book, but I keep com­ing back to Carnegie.

This site con­tains a bunch of old­er arti­cles, which I’m slow­ly updat­ing — they show my writ­ing style, but some things have def­i­nite­ly changed in the tech world since I first wrote them. Here are a few new­er writ­ing sam­ples:

I love the ener­gy of star­tups, and would like very much to find one where I can join a dynam­ic team and con­tribute my expe­ri­ence, skills, and knowl­edge. I’ve worked for sev­er­al suc­cess­ful star­tups in the past (Mind­Spring, Rel­e­van­t­Knowl­edge, Dou­bleClick), and I def­i­nite­ly under­stand the com­mit­ment that they require. I pre­fer work­ing remote­ly for many rea­sons but would con­sid­er work­ing in an office for the right oppor­tu­ni­ty. Any ques­tions?